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Frequently Asked Questions

This is a list of frequently asked questions and answers. If you do not see an answer to your problem here, please contact us.

Standards Correlations

Account Management

How do I add a new billing and shipping address to my account?

With an Evan-Moor account you can access and change your billing and shipping information at any time. In order to add a new billing and shipping address to your account, please follow these steps:

Go to Account Home. (Click on your email address on the top-right corner of the page to reach Account Home.)
In the Account Home area, select Billing and Shipping under the Profile area.
Scroll down to Add New Address. Select the appropriate address type. Then enter your new billing information exactly as it appears on your credit card or bank statement. Be sure to click on the Add New button to submit your update.

Your email address will immediately be updated. You may view your changes by selecting Name and Email from the Profile section of your Account Home page at any time.

How do I change an email address for my account?

Go to Account Home. (Click on your email address on the top-right corner of the page to reach Account Home.)
In the Account Home area, select Name and Email under the Profile area.
Under New Email Address, enter your new email address. Confirm the email address, then click SAVE.

Your email address will immediately be updated. You may view your changes by selecting Name and Email from the Profile section of your Account Home page at any time.

How do I change my billing and shipping information?

With an Evan-Moor account, you can access and change your address information at any time. In order to update your address information, please follow these steps:

Go to Account Home. (Click on your email address on the top-right corner of the page to reach Account Home.)
In the Account Home area, select Billing and Shipping from the Profile area.
Locate the address you would like to update and press the Edit button located underneath the address.
Enter your address updates and click on the Update button.

Your address book will immediately be updated. You may view your information by selecting Billing Name and Address from the Profile section of your Account Home page at any time.

I can’t remember what email address I used to start my account. What should I do?

If you have tried multiple email addresses and are still unable to access your account, please do not create another account. Contact our customer service department, and a representative will look up your log-in information for you.

I forgot my password. What should I do?

If you have forgotten your Evan-Moor account password, click on the Log In link located in the top-right corner. Fill in your email address and select the Forgot password? link. Type in your email address, and Evan-Moor will email you a request to reset your password.

Please note that once your password is reset, you should log in within 24 hours or your password will need to be reset again.

If you cannot remember the email address you used to create your account, please Contact our customer service department, and a representative will help you.

I've received your newsletter, but I can't log into my account. What do I do?

You don't need an Evan-Moor account to subscribe to the Education E-Newsletter. If you would like to start an Evan-Moor account, click here.

When logging into my account, are emails and passwords case sensitive?

Your email is not case sensitive and may be typed in all lowercase or all capital letters. Evan-Moor.com passwords, however, are case sensitive.

If you are having problems logging into your account, please Contact our customer service department.

Why should I create an Evan-Moor.com account?

Once you create an Evan-Moor.com account, you can begin to enjoy the ease and convenience of personalizing your own account. We also require an Evan-Moor.com account for ordering.

With an Evan-Moor account, you can:

Place your order online.
View your order history. Tired of searching through your inbox for your order information? Sign in and find your order history right away.
Track shipments. Know exactly when to expect your books and be ready for their arrival.
Access e-products. Makes it easy to access your e-books!

Your address book will immediately be updated. You may view your information by selecting Billing Name and Address from the Profile section of your Account Home page at any time.

E-Books

How do I download my digital product?

Your e-book is immediately available to download to your Evan-Moor account after purchase. To get to your account, click on LOG IN on the top-right corner of your computer screen. This will take you right to the Account Home page.

If you are already logged in, click on your email address at the top-right corner of your computer screen. This will take you to Account Home.

You are allowed three downloads of your e-book file and will have access to your e-book file for three years.

From Account Home, select E-books under My E-Products.

From Manage E-books, follow the step-by-step directions of the download process:

Click the green Download button next to your digital product. Please note: Download times vary depending on the size of your e-book.
Save your e-book to a safe place on your hard drive. We also recommend saving a back-up copy on a CD or flash drive.
Open your e-book in Adobe Reader.

NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.

What are the system requirements for an e-book?

E-books are compatible with a Mac or PC. To use your e-book to its full potential we recommend using the most recent version of Adobe Reader. You need to have Adobe Reader XI or higher for your e-book to work correctly. To download the most recent version of Adobe Reader for free, click here.

These system requirements are for Adobe® Reader® XI software, v11.0.

Windows

1.3GHz or faster processor
Microsoft® Windows® XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); Windows 8 or 8.1 (32 bit and 64 bit)
256MB of RAM (512MB recommended)
320MB of available hard-disk space
1024x768 screen resolution
Chrome, Opera

Macintosh

Mac OS X v10.6.4 +
1GB of RAM
350MB of available hard-disk space
1024x768 screen resolution
Safari 5.1 for Mac OS X v10.6.8 or v10.7.2; Safari 5.2 for Mac OS X v10.8; Safari 6.0 for Mac OS X v10.7.4 or v10.8

How is an e-book different than a print book?

An e-book is the electronic PDF of an Evan-Moor title that you can download to your computer and use in your classroom today. E-books allow teachers to take the content of an Evan-Moor resource book and apply it to the technological tools that help students learn.

An e-books' content can be extracted and repurposed for use with a variety of digital formats. E-books give you the freedom to rotate pages, copy and paste the text of each page into multiple programs, or take a snapshot of a page and copy and paste the content as an image.

An e-book's allows you to select and extract the content you want in order to:

post lessons, tests, or answer keys on a class website;
make additional PDFs to share with students working from home;
create a PowerPoint presentation; and more!

Visit our e-book support for video tutorials and more information on using e-books.

How can I use enhanced e-book features on an extracted page?

If you have Adobe Acrobat Pro, save the page you want to extract as a PDF, and all the enhanced features, such as the typewriting tools, editing tools, and read alouds, will function. However, if using Adobe Reader, the extracted content is saved as an image rather than as dynamic content, and the enhanced features will not work on the extracted page.

How do I install an e-book on my iPad or iPhone?

Customers who purchase e-books need to first make sure that iBooks is installed on their iPad or iPhone. iBooks is a free app that can be downloaded from the Apple apps store.

Then follow these simple steps:

After purchasing your e-book, log on to your Evan-Moor account and choose E-books from the My E-Products area.
Select the green download button to the right of the e-book you wish to download.
Once the e-book is downloaded on your iPad, the book cover will appear on your iPad. Simply touch the cover to show the sub-navigation bar at the top and select the “Open in iBooks” button.
Your e-book will now be available on your iBook bookshelf. Note that you can select Library to see your e-books.

How do I use the e-book features on my iPad?

If the e-book features are not working on your iPad, you will need to download a PDF mark-up app for your iPad. You can get a free PDF-notes app from iTunes or purchase a PDF mark-up app.

What is Evan-Moor’s e-book return policy?

All e-book sales are nonrefundable. No refunds or exchanges will be issued for products in this category. If you need additional assistance, please contact our customer service department, and a representative will be happy to help you. Call customer service at 1-800-777-4362, Monday-Friday 8:00 a.m.-4:30 p.m. Pacific Time.

What is the copyright policy for an e-book?

With the purchase of Evan-Moor e-books, you are granted a single-user license which allows you to use or duplicate the content of your books for use in your classroom or home only. Sharing your materials or making copies for other teachers or homeschoolers is not allowed. For more information please read the entire copyright policy.

If you would like to use your e-book for additional purposes not outlined above, please fill out an Application to Use Copyrighted Materials form and send it to:

Fax:
Evan-Moor Educational Publishers
Attn: Copyrights
1-800-777-4332

Mail:
Evan-Moor Educational Publishers
Attn: Copyrights
10 Harris Ct, Suite C-3
Monterey, CA 93940

Note: When requesting permission to use copyrighted materials, please allow adequate time for your request to be processed.

How long will my e-product take to download?

The amount of time it takes to download an e-product depends on the speed of your internet connection and the size of the file. On average, the majority of Evan-Moor's e-books take about 5 minutes on broadband internet and 30 minutes on a dial-up connection. E-pages download very quickly.

Can I download multiple e-products at the same time?

No. You can purchase multiple e-products at the same time, but all e-products must be downloaded one at a time. You may view all of your e-products that are available for download from the Manage E-books center in your Evan-Moor account, accessed via the My E-Products/E-books area of the Account Home page.

Can I buy an e-book using a school purchase order?

Yes. If you have an official, authorized purchase order you can submit it to Evan-Moor online.

It is preferred that e-book orders are placed online because they require an online account. E-books will be delivered to the account of the person placing the order and can be assigned out to the appropriate teachers as needed once the order has been completed.

Simply follow these easy steps:

Log in to your account by clicking on the Log In link located in the top-right corner and entering your email address and password. If you don’t have an account, please create one prior to ordering.
Select or create the appropriate billing and shipping address as listed on the purchase order.
Fill your shopping cart with the e-books you wish to purchase and proceed to Checkout.
At Payment Method, select Purchase Order.
Enter the PO # found on your school purchase order. If you do not have an official PO # yet, select the Purchase Requisition option at Payment Method.
Enter the name of the person who is authorizing the official purchase order.
Enter the catalog mail code if using a catalog to order.
After filling out the required information, click the Place Order button.

Once your order is submitted, you can immediately access your e-books from the E-book area of your Account Home page.

If you prefer, purchase orders containing e-books can be mailed or faxed to us. Please be sure the purchase order includes the name, title, and email address for each person receiving an e-book or the person who will do the e-book assignments for the ship-to location. After processing your purchase order, a customer service representative will email the contact person with instructions to download or distribute e-books.

Can I buy multiple e-books to distribute to teachers at my school?

Yes. If you have an official, authorized purchase order you can submit it to Evan-Moor online.

Simply follow these easy steps:

Log in to your account by clicking on the Log In link located in the top-right corner and entering your email address and password. If you don’t have an account, please create one prior to ordering.
Fill your cart with the e-books you would like to purchase and follow the step-by-step directions of the checkout process.
After you have purchased your e-books, you will receive an email with a link to the Manage E-books area of your Evan-Moor account. If you haven’t received an email, simply log in to your account and go to the My E-Products area of your Account Home page and select E-books.
From the Manage E-books center, follow the instructions there for Assigning e-books.
Once assigned, an email will be sent to the individuals you entered with a link to download their e-book.

I never got an email with a link to download my e-book. What should I do?

If you haven't received an email regarding your e-book, you can download your e-book from the Manage E-books center of your Evan-Moor account.

Log in to your account, go to the My E-Products area of your Account Home page, and select E-books.
Once you are at the Manage E-books center, click the green Download button next to your e-book.
Please note:
- Only the end user should download the e-book. If you need to assign the e-book to the end user, follow the instructions to Assign E-books.
- Download times vary depending on the size of your e-book. To find out the amount of time it will take to download your e-book, view the Product Details tab on the page of the e-book you purchased.
Save your e-book to a safe place on your hard drive. We also recommend saving a back-up copy on a CD or flash drive.
Open your e-book in Adobe Reader.

NOTE FOR MAC USERS: Your computer may automatically open your e-book in a program other than Adobe Reader. To ensure your e-book functions properly, we recommend changing your default settings to open PDFs using Adobe Reader. Download Adobe Reader for free now.

When I start Adobe Reader, I get an error. What should I do?

Your computer is using an old version of Adobe Reader. To download the newest version, please click here.

I can't find my digital product. What should I do?

When you download an e-book or courseware, the electronic file is saved to the location indicated by your computer’s browser. If you cannot remember where you saved your digital product or are unable to locate it on your computer, you can go to the Start menu on your computer and search the product by entering its EMC number. You may also visit the My E-Products/Manage E-books area of your Evan-Moor account to download the digital product again.

General

How can I contact customer service?

You can contact customer service via email at customerservice@evan-moor.com. We are also available by phone at 800-777-4362 during business hours.

Do you offer a catalog?

Yes, we offer a digital catalog. You can request a digital catalog by contacting our customer service department or download it online.

How can I find a specific product?

You can search for specific products using the search bar on our website. If you cannot find what you’re looking for, please Contact our customer service department for assistance.

Do you have a store location?

We do not have a physical store location. All orders are processed online through our website.

What is your return policy?

Our return policy allows for returns within 30 days of purchase. Please review our Return Policy for more details.

Mailing Lists

How do I subscribe to your mailing list?

You can subscribe to our mailing list by providing your email address on our website’s subscription form. We also offer a subscription option at checkout.

How do I unsubscribe from your mailing list?

If you wish to unsubscribe from our mailing list, you can do so by clicking the unsubscribe link provided at the bottom of our emails or contacting customer service.

How can I update my mailing list preferences?

To update your mailing list preferences, log into your account and adjust your communication preferences under the Account Settings section.

Offers

How do I find out about current offers?

Current offers and promotions are featured on our website’s homepage and in our newsletters. Sign up for our mailing list to receive updates on special offers.

Can I use a coupon code on sale items?

Coupon codes can typically be used on sale items unless otherwise specified in the terms and conditions of the offer.

When do offers expire?

Offers and promotions are subject to expiration dates as stated in the offer details. Be sure to check the terms and conditions for specific expiration dates.

Orders

How do I change my billing and shipping information?

With an Evan-Moor account you can access and change your billing information at any time. In order to update your billing information, please follow these steps:

Click on the Log In link located in the top-right corner and enter your email address and password.
Under Account Home, select Billing and Shipping from the Profile area.
Locate the address you would like to update and press the Edit button located underneath the address.
Enter your address updates and click on the Update button.

Your address book will immediately be updated. You may view your information by selecting Billing Name and Address from the Profile section of your Account Home page at any time.

How do I check the status of my order?

You can check the status of your order by logging into your account and selecting Order History. You will find details about your order’s status and tracking information there.

Can I change or cancel my order after it has been placed?

Once an order has been placed, it is processed quickly. If you need to change or cancel your order, please Contact us immediately. We will do our best to accommodate your request before the order is shipped.

What should I do if my order arrives damaged?

If your order arrives damaged, please Contact our customer service department as soon as possible. We will assist you with the replacement or return process.

What is your shipping policy?

Our shipping policy includes details on delivery times and shipping rates. For more information, please review our Shipping Policy.